Business Wire

HDI’s Training and Consulting Helps Organizations and Professionals Improve Service Management and IT Support Performance

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...
TechRepublic

What’s in a Service Management Plan?

What’s in a Service Management Plan? Your email has been sent When should a SMP be drafted? Term for a Service Management Plan Typical content of a Service Management Plan Signatories and sign-offs ...
CSOonline

6 steps for a solid patch management process

Patch management is simply the practice of updating software – most often to address vulnerabilities. Although this sounds straightforward, patch management is not an easy process for most IT ...
Diginomica

Retail giant 7-Eleven finds success with ServiceNow Customer Service Management

With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that. 7-Eleven prides itself on its ...