Lauren Parr is the co-founder and Product Director at RepuGen, one of the leading healthcare reputation management SaaS platforms. The popular phrase "the customer is king" holds true for any given ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Disaster recovery is a critical feature that every business, large or small, should employ. Without it, millions of dollars could be lost or entire businesses wiped out of existence. From hardware ...

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

The way businesses buy disaster recovery is changing – and rapidly. Over the last few years, the growth of cloud-based data storage – led by Amazon’s S3 but closely followed by Microsoft Azure and ...