IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

WAUKEGAN, IL, UNITED STATES, August 29, 2025 / EINPresswire.com / -- Faced with difficulties in correctly routing non-emergency calls, communicating with residents, and efficiently handling resident ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

IT service management tools are not the sole preserve of IT, argues Red Hat CIO Lee Congdon. And since adopting ServiceNow, the open source software vendor has sown the cloud-based ITSM tool into the ...

Planview, the leading independent provider of IT portfolio management solutions, today announced at the Gartner Project & Portfolio Management Summit a global, strategic relationship with BMC Software ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...