You have to hand it to some organizations, they are indeed thinking proactively around SOA. Case is point is the "Government of Canada Service Oriented Architecture Strategy - Statement of Direction." ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Prioritize customer needs. A customer-centric approach can help you use customer expectations to guide your CX decisions. Create a service strategy framework. Use AI-powered customer support to ...

Customer service is one of the most critical functions of any company. In short, when you go above and beyond for your customers and treat them as people and not just a number, it shows. Moreover, it ...

Do you remember a time when, as a student, you thought you absolutely nailed the test, but then you failed it? This may have been the case for many companies that lost clients in 2021. In fact, about ...

Dealers nationwide are facing unprecedented headwinds when it comes to acquiring used-car inventory. The supply crunch caused by the pandemic and chip shortage will continue for at least a few more ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and retain customers is with optimal customer experiences, according to cloud ...

University of Victoria provides funding as a member of The Conversation CA-FR. University of Victoria provides funding as a member of The Conversation CA. Our recent research suggests that service ...