From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

ServiceNow has acquired Seattle’s VendorHawk, a recent TechStars Seattle graduate, for an undisclosed amount in order to add cloud software cost-management features to its broader portfolio of IT ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...