Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Klaviyo Inc. (NYSE:KVYO) is one of the best US stocks to buy under $50. On January 12, Cantor Fitzgerald reiterated an ...

Not many apps have reached 100 million users. Usually, this feat takes years. Facebook hit this milestone in 5+ years and Snap did it in 3+ years. Then ChatGPT came along like a hurricane. It crossed ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Heating, ventilation, and air conditioning companies operate in a fast-moving service environment where timing, coordination, and accuracy are essential. Between emergency repairs, scheduled ...

Tekpon is an online marketplace connecting businesses with the software solutions they need to thrive in today's digital landscape. With a focus on innovation, quality, and transparency, Tekpon offers ...

BS&A Software, a leading provider of SaaS-based municipal ERP solutions, announces the launch of its new AI Assistant, an ...

RALEIGH, N.C.--(BUSINESS WIRE)--GK Software, a leading global provider of comprehensive retail applications for real-time omnichannel business systems, today announced it was named a leader in the RIS ...

NEW YORK--(BUSINESS WIRE)--CI&T (NYSE: CINT), a leader in driving AI-powered digital transformation for global brands, today announced it has been named in the 2024 Gartner Peer Insights Voice of the ...