Convenience store chains have significant training challenges. Dispersed locations and high turnover make training difficult to deliver and track. At the same time, the imperative for great customer ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Walmart Inc. is giving store workers a bonus and new training opportunities, the company said Tuesday. In an online conference call with media, Walmart U.S. Chief Executive John Furner and Walmart ...

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Numerous socioeconomic and macroeconomic factors have ...

After spending one year of research into every aspect of the Apple Retail Store for my book, The Apple Experience, there’s very little new information that surprises me. However, sometimes people leak ...

Walmart is reportedly slashing hundreds of store-support roles, per a Bloomberg News report, which cited a memo. The retailer is cutting the market coordinator job that supports some managers, the ...

One of the best things Apple offers for newbie customers is the ability to go into brick-and-mortar retail stores for training sessions. Looking to improve this service — or at least to speed up the ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...