We all recall the retail business mantra “the customer is always right.” Well, while this may not always be true, the customer today has a huge voice in how law enforcement products are designed.

T-Mobile USA, Inc. ("T-Mobile") in 2015 created T-Voice, a nationwide program through which customer service representatives could submit "pain points" regarding certain aspects of the job, including ...

If you were to break into an office building not occupied since the mid-70s, there’s a good chance you’d see tacked to the wall a pine-based receptacle labeled Suggestion Box. This padlocked box would ...

IRS leaders say they care about staffers’ feedback, but the tax agency axed its employee suggestion program in 2021 and has yet to come up with a replacement, according to an inspector general’s ...