IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Freshdesk is a powerful support suite that offers email ticketing, live chat, and phone support for your customers. It’s very easy to use and boasts tons of features, but plans that include automation ...

In 2026, IT support is no longer judged by availability alone, it’s measured by speed, clarity and experience.

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and ...

What has the ticket support call line looked like for IT leaders over the past year and how have IT leaders tackled these requests? COVID-19 has kept IT leaders busy. We’re not shocked, either. About ...

Connect to Malwarebytes Support Team Self Help options & Automated Troubleshooting Switch between Offline and Online mode Advanced Options. The tool will only work when you have Malwarebytes installed ...