IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

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Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

GUEST INTERVIEW: GoTo Resolve is a new IT management platform that streamlines support, maximises productivity, and makes secure IT simple with enterprise-grade security, with remote access, support, ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

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New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...