The Treasury Inspector General for Tax Administration says performance metrics aren't clear for the IRS Customer Callback System. In the report, TIGTA said the IRS needs to enhance reporting of the ...

When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

The agency charged with handling Illinois unemployment claims this week implemented a new callback system that’s aimed at eliminating with lengthy wait times or the need to call back multiple times to ...