Texas Tech University Health Sciences Center cut the ribbon Wednesday on a new call center that aims to streamline the process of scheduling medical appointments. The new 12-person call center, which ...
Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Agencies can apply artificial intelligence more strategically by ...
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