Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

As the telecom industry goes through a period of rapid change—buttressed by economic headwinds, technology changes, and evolving customer expectations—industry leaders are focusing on customer ...

In today's highly competitive telecom industry, expanding your customer base is both an art and a science. While traditional marketing strategies play a significant role, the integration of modern ...

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has been positioned as a Leader in the IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications ...

The Mobile World Congress (MWC) 2025 in Barcelona brought together the biggest names in telecommunications, AI and emerging technologies. As the world’s premier mobile industry event, MWC serves as a ...

Telecom customer complaints have continued to rise among all major carriers, according to an industry watchdog report, in a year where consumers kept a close eye on spending and mobile carriers aimed ...