“To overcome at least some of the issues described above for a conventional call routing system, this patent document describes systems, apparatus, and methods for routing telephone calls based on ...

The Called Party Transformation will prefix the digits 1212 to the 551-XXXX dialed string so an 11-digit long distance number can be routed to the PSTN service provider. What are some other ways that ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

MCI has so far found nothing wrong with the company’s call routing practices, after what MCI officials call an extensive internal investigation, even though rival telecommunications carrier AT&T Corp.

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Chicago-based Rabicoff Law added five telephone call-routing patent infringement lawsuits Monday to two filed the prior week in Texas federal courts. Several national restaurant chains, including Twin ...