Dennis O'Reilly began writing about workplace technology as an editor for Ziff-Davis' Computer Select, back when CDs were new-fangled, and IBM's PC XT was wowing the crowds at Comdex. He spent more ...

READER GERRY CHING reports that upgrading to Windows Me, Windows 2000, and some other new products can cause some of your CD-ROM drive features not to work. So this week, we’ll show why this is and ...

My girlfriend has an old PB laptop (Athlon XP Mobile 2200+ vintage) with a broken (physically snapped off!) CD ROM drive. Windows XP (original install, 4+ years old) finally gave up the ghost. in ...

It’s been a few months since I last devoted a Hassle-Free to reader questions, and I apologize for being remiss. So this week I help Deborah out with a mysterious DVD drive problem and tell Jim how to ...