Digital borrowing is proving popular for many patrons as libraries strive to improve the customer experience. At the Porter ...

HOLLAND, Ohio--(BUSINESS WIRE)--hoopla Digital, the only all-in-one digital media app for public libraries and their patrons, released new data on how patrons interact with and feel about digital ...

The digital transformation of library services has brought usability and user experience to the forefront of system design. Modern library websites are expected to be intuitive, accessible and ...

It was just last month that Z Library announced the introduction of several new features on its site. It has now announced a slew of additional features which it claims will take user experience to ...

Academic libraries are undergoing a critical transformation as they adapt to increasing user expectations and evolving information environments. Recent investigations have highlighted that the quality ...

As the pandemic has limited in-person library services this year, many libraries are relying on their websites more than ever to deliver the services their communities need and expect. But a website ...

Delivering an exceptional user experience is table stakes for running any app or digital service today. While major outages and service disruptions can frustrate users, the real battleground lies in ...

Practicing empathy brings together design thinking, user experience, customer experience and employee experience for a better journey. What do design thinking, user experience, customer experience and ...

This article examines some of the Google updates that significantly reflect the search engine's focus on users and their experiences online. As the role of search evolves to touch multiple marketing ...