Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

Last week, a federal judge blocked the agency from giving DOGE representatives access to agency data containing individuals’ personally identifiable information, and Social Security’s acting ...

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock. SSA ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...