24/7 live chat launches. Personalized support uses Google Gemini. Verizon is giving its customer service a major upgrade with the help of AI. The company recently announced a new support system that ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

Tens of thousands of cellphone users were impacted by a nationwide telecommunication outage on Monday morning. Although Verizon users were the most impacted, the issue also affected AT&T, T-Mobile and ...