AI-powered voice agents are transforming customer interactions and sales processes across industries. But while the U.S. and China lead adoption, Europe lags significantly, with private AI investment ...

Constructor, the leading AI-powered search and product discovery platform for enterprise ecommerce companies, today announced it has been named a Customers' Choice in the 2025 Gartner Peer Insights™ ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform.

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the ...

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR and self-service contexts, including drive-thru ordering and kiosks. But just how ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Peer Software, today announced it has been recognized in the 2025 Gartner Voice of the Customer for Hybrid Cloud Storage report. The Gartner Peer Insights™ “Voice of the Customer” is a document that ...

Microsoft Advertising announced a slew of new features including new customer acquisition goals as an open beta, Share of voice (SOV) metrics, Asset group-level URL options and tracking templates, ...