The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Westford, Massachusetts-based Aspect Software is fresh from the United States Patent and Trademark Office with a new patent for a “dynamic help option for Internet customers,” which lets businesses ...

PALO ALTO, Calif. (Reuters) - For a company that aims to offer the best customer service on the planet, Amazon.com Inc (AMZN.O) seems to have its work cut out. The biggest online retailer drew many ...

eGain's 2010 State of Customer Service Study evaluated multiple aspects of web self-service and contact center customer service of 175 leading enterprises in the U.S. and Canada. These companies are ...

Kana Software, a Silicon Valley-based customer service software company that has been majority owned by Accel-KKR since 2009, has completed its acquisition of Trinicom, a cloud-based Web customer ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

With Web hosting becoming a commodity, Texas Web hosting firm Rackspace realized it needed to stand out from the pack. Its founders decided Rackspace would become a different kind of hosting ...

Blink AI’s Dave Perry explains how dealerships can use AI in fixed ops to drive ROI, improve customer experience, and boost service efficiency.

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...