Can you please recommend a non-hosted, non-web based Help Desk Management software with reports and inventory functionality? I would prefer if it's free (GPL/Open source), but if it's cheap and it ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

Today, its Magic Total Service Desk 7.0, released in February, is not only 100 percent browser based, but uses wizards to enable creating and customizing business rules, allowing help-desk and ...

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...

Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software. Freshdesk Arcade will award points based on several factors, including the amount of time ...

“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To keep customers satisfied across all channels, retailers need to ensure their support ...

Enterprise help desks use many tricks to make their jobs easier, from simple tools such as e-mail lists, ring groups or push-to-talk phones, to more complex trouble-ticket management systems. For IT ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...