One of the most persistent myths surrounding Linux and other open source software is that there’s no easy way to get good support. Just this week, for instance, we saw this claim used in Microsoft’s ...

Every year, enterprises spend millions on Oracle support. It’s the source of about 50% of Oracle’s revenue. But more and more these days, companies are asking what they’re really getting for all that ...

It’s now commonplace for Google and Samsung flagship phones to come with seven years of software support. This is great news for consumers and our many readers who only upgrade their devices every ...

The basic computer software support policy is to assist with all software in use by faculty and staff on SCU’s campus. However, the enormous variety of software products makes it impossible to deliver ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

On my previous post about the scalability of the "support subscription" business model, Joel Jackson said: "I’m confused Savio...what don’t you understand about a software subscription annuity model?