Process mapping is one of the basic quality or process improvement tools used in Lean Six Sigma. It has acquired more ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

I’m sure you’ve heard the old saying, “If it ain’t broke, don’t fix it.” Well, if your goal is to achieve sustainable growth in your business, that might just be the worst advice you could follow. Why ...

In health care, we seem to lack an understanding of the processes as part of the “system of care,” and lack a clear definition of the role of clinicians for improvement, a framework to align the work ...