HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Alteram Solutions, a BPO information and communication technology services provider in South Africa, has found great success ...

CARPINTERIA, Calif.--(BUSINESS WIRE)--Procore Technologies, Inc. (NYSE: PCOR), a leading global provider of construction management software, today announced the launch of a new solution, Procore ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Employees can seamlessly and securely work alongside agentic workforces to deliver real business outcomes and reimagine work in the AI era First ServiceNow (NOW) agentic workforces support IT ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

ROSELAND, N.J., Nov. 20, 2025 /PRNewswire/ -- ADP®, a global leader in HR and payroll solutions, today announced the availability of ADP® WorkForce Suite, the industry's #1-rated workforce management ...

Dave Palmer, president of global BPO Everise, believes that the many cries of the demise of the Philippines’ as the globe’s outright BPO champion (described as a ‘meltdown’ on these very pages) were ...