Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

Who bears the responsibility for preparing the workforce for the AI age? Industry expert Josh Bersin notes that thriving in this era requires redesigning work, jobs, and organizational ...

and digital channels, creating smooth channel transitions.

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...

On Thursday, MicroStrategy Incorporated (NASDAQ:MSTR) announced that Zebra selected its cloud-native platform, MicroStrategy ONE, for its Workcloud Workforce Optimization Suite. This collaboration ...

Dayforce, Inc. announced that Hubexo, a global construction data and technology company, has chosen Dayforce to unify its HR systems and enhance its people operations. As part of its digital ...

LAKELAND, Fla. — Publix Super Markets here will implement the BlueCube Workforce Optimization suite from RedPrairie, Milwaukee, Red Prairie announced Friday. The system will provide scheduling ...