Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, contact centre ...

Now is a good time for companies to revisit their performance-management approaches and ensure they are identifying and keeping their top performers. Are the goals aligned to your go-forward strategy?

In the future of work, performance management will need to adapt in order to keep up with the changing workforce. With so many developments happening, such as the increase in contract and freelance ...