Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

A new partnership between Argentum and Activated Insights aims to strengthen workforce training and research for the senior ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

A conversation with Babson professor Tom Davenport on the democratization of digital transformation. New AI technology enables anyone to become a programmer — opening doors to faster analytics and ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Penn professors and national studies highlight some of the emerging tools' limitations in replacing humans in the workforce.

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Reed Alexander Every time Reed publishes a story, you’ll get an alert straight to your inbox!

In the fast-paced world of financial technology, staying ahead means more than just offering innovative products and services. It requires building agile, skilled teams capable of navigating complex ...

Gigwalk, a mobile work marketplace that pairs businesses with workforces, announced a new suite of mobile work tools designed to help companies manage and scale local workforces, create mobile work ...

When considering the general workforce, many don’t think of it as being made up of two distinct groups: salaried employees and hourly employees. Oftentimes this “single workforce” mentality leads to ...