Gold prices are soaring to new highs, making it more important than ever to ensure the jewelry or coins you purchase are genuine. At first glance, fake gold can look just as shiny and appealing as the ...

Consumers want results—not sympathy. by Matthew Dixon, Lara Ponomareff, Scott Turner and Rick DeLisi Think about the last time you flew. When you checked in, did you use a self-service option—like the ...