In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

We fully decrypted SearchGuard, the anti-bot system protecting Google Search. Here's exactly how Google tells humans and bots apart.

Testing random outcomes teaches principles that apply wherever fairness matters. Random outcomes shape more of our world than ...

A new study links brain timing to body ownership, showing how alpha waves affect whether sight and touch feel self-related.