Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

The cloud can help your business grow. Learn what the cloud is, the benefits of cloud services and software, and how much cloud services cost.

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

Windows Management Instrumentation Command-line or WMIC is an in-built utility which helps you gather information regarding computer hardware and more. From checking the hard disk health to disabling ...

Remote access — the ability to control a computer from a different location over the network — might not be something you need to use every day. However, it does come in handy in certain situations.

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Remote Desktop has been around. Microsoft introduced this functionality way back when they released Windows XP in 2001. With each iteration of Windows, the Remote Desktop function has also become more ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...