For the past decade, customer journey design has assumed one thing: the customer is human. A real person. Messy. Emotional. Overloaded. Someone who needs clarity, reassurance, and a sense of progress ...

A law firm has filed a class-action lawsuit against Nova Scotia Power over a cybersecurity breach earlier this year and subsequent billing problems. And a law professor says regardless of whether the ...

The deadline to file a claim for money from the $177 million AT&T class action settlement is coming up. AT&T agreed to the settlement to resolve a lawsuit that accused it of failing to protect ...

Determining whether you’re rich or part of the middle class can be tricky. So many factors can eat into your income, such as cost of living, grocery bills and how many people you have in your care. It ...

Amazon was sued on Wednesday in a proposed class action lawsuit that alleges the e-commerce giant has used "punitive attendance policies" against its employees. The complaint claims Amazon uses an ...

(NEXSTAR) – States have been put on notice: Stop making so many mistakes, or lose funding for food assistance. Starting with the 2028 fiscal year, states with an ...

The Gazette offers audio versions of articles using Instaread. Some words may be mispronounced. IOWA CITY — In less than two weeks after University of Iowa Health Care on Aug. 29 notified 211,000-some ...

Millions of AT&T customers can now file claims in a $177 million legal settlement related to two data breaches, which could provide up to $7,500 in compensation per person. Multiple lawsuits were ...

"This case turns on whether any of Nestlé's Poland Spring Water sources satisfy the objective spring-water standard of identity," the motion to certify the class said. "Nestlé represents that they are ...

Poppi settled a class action lawsuit alleging misleading "gut healthy" marketing claims. Consumers who bought Poppi drinks between January 23, 2020, and July 18, 2025, can claim refunds. Claims must ...

Apple will face a proposed class action lawsuit in California federal court over allegations that iCloud unlawfully monopolizes iPhone users' access to core device backups, following a judge's ...