A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

There are unspoken rules and tricks to getting your bug reports fixed. Image: D. Griffin Jones/Cult of Mac June is the best time of year to give feedback to Apple on betas for iPhone, Mac, iPad and ...

Kalshi is planning to require that participants in some prediction markets disclose the identity of their employers, after an advisory committee recommended tighter security measures to combat ...

The New York Times/Siena Poll has earned a reputation for accuracy and transparency. But, as with any poll, there are limits to just how much you can derive. By The New York Times Respondents to The ...

Commentary: My camera roll was filling up with random photos from every time I bumped my camera control button. I hated it until I found this trick. Katelyn is a reporter with CNET covering artificial ...

If stovetop poached eggs have ever defeated you, the microwave version is the redemption arc you've been waiting for. David lives in Brooklyn where he's spent more than a decade covering all things ...