CRM has long been a staple in sales interactions, marketing campaigns, and customer records. But now it is growing in prominence in the contact center as the agents’ primary desktop interface. Agents ...

In case you've faced some hurdles solving the clue, People tracked in a CRM system, we've got the answer for you. Crossword puzzles offer a fantastic opportunity to engage your mind, enjoy leisure ...

A new campaign dubbed 'GhostPoster' is hiding JavaScript code in the image logo of malicious Firefox extensions with more than 50,000 downloads, to monitor browser activity and plant a backdoor. The ...

As part of the CRM Playaz "What is CRM in 2026?" excutive conversation series, for the first time we added a panel of folks investing at different levels into the enterprise application space, as well ...

A maximum severity vulnerability, dubbed 'React2Shell', in the React Server Components (RSC) 'Flight' protocol allows remote code execution without authentication in React and Next.js applications.

Brevo, a customer relationship management company headquartered in Paris, is now a unicorn — a startup valued at more than $1 billion. The startup raised €500 million in fresh equity funding ($583 ...

Digital government is a trust-based revolution. As global agencies embrace AI and cloud customer relationship management systems, they carry a responsibility to uphold ethics, transparency and ...

Relationships are the heartbeat of professional services. Building trust happens in small, meaningful moments: a thoughtful follow-up email or remembering a client’s milestone. Million-dollar deals ...

Across the globe, pioneering organizations are harnessing the power of AI and agents to enable smarter, faster decisions, and take action to deliver meaningful business outcomes. The rise of AI and ...