At its core business process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance and (4) identifying ...

What comes to mind when you think of the word "crisis?" Do the words "opportunity," "personal growth," "improved performance" or "learning" come to mind? I am humbled by the many opportunities I have ...

Problem-solving in many university IT departments can feel like a game of Whack-a-Mole--rushing to address random incidents with no time to investigate the bigger picture. Kriss Dinkins knows exactly ...

In a previous column, I outlined the five steps in the problem management process: detection, identification, determination, resolution and reflection . I explained how new technologies will be ...

It’s satisfying when corporate wrongdoing comes complete with a villain, preferably someone larger than life and twice as mean. Having an evil mastermind à la Bernie Madoff to pin things on sets up a ...

Opinions expressed by Entrepreneur contributors are their own. When employees are under-performing, it’s easy to attach to them the blame for the problem. However, performance management is more ...