When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

The shift to remote work was jarring for companies and their team members who were new to the process, but many quickly adapted and came to appreciate the flexibility of working from home. However, ...

Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

Remote-desktop software may still seem like science fiction to the family member or customer trying to overcome a computer issue, but real heads know it’s been a useful reality for a while now. Using ...

From video calls to remote access, there are a few methods you can use to solve your loved one's technical crises both near and far. Jake Peterson is Lifehacker’s Senior Technology Editor. He has a ...

This document outlines things to consider if you are working from a remote location. We highly recommend using Remote Desktop functionality, because it can directly connect to your existing desktop so ...

As educators dive into remote learning this fall, many will lean heavily on IT staffers for help. Some, however, will have additional tech support — from the very same students they’re planning to ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

If you are using Windows Home, Remote Desktop is not available. If you are trying to connect to that computer from your PC, then it won’t work. While it is officially not supported, you can use the ...