Newton’s Third Law of Motion states, “For every action, there is an equal and opposite reaction.” That law holds true even when applied to the deceptive and fraudulent actions of some major players in ...

At Hudson’s Bay Company in Ontario, storage provisioning is often a time-consuming series of handoffs between users and technical support. That’s why Laurence Whittaker, supervisor for Enterprise ...

Opticom has always operated on the basis that understanding the financial and business impact of delivering a successful service ought not to require labyrinthine provisioning. In fact, Opticom’s ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

Travel managers are increasingly relying on service-level agreements (SLAs) to monitor and manage relationships with travel management companies, technology providers and other suppliers. BCD Travel ...

In recent times, many organizations have found that in spite of their IT departments meeting requisite service levels as stated in IT service level agreements (IT SLAs), business units are still ...

Axios Systems is a leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service ...

What’s in a Service Management Plan? Your email has been sent When should a SMP be drafted? Term for a Service Management Plan Typical content of a Service Management Plan Signatories and sign-offs ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...