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Replying to @nicoleloevy easy lang kayang kaya lang talaga ang mock calls assessment ni OPTUM :) 1. OPENING SPEIL 2. CONCERN 3. RESOLUTION 4. RECAP and 5. CLOSING SPEIL then tapos na. may handouts naman di ka talaga ma prepressure hihihi laban #OPTUM #providerservices #callcenteragent #bayaningpuyat #fyp
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