Mastering ServiceNow Subscription Management: Licensing, Compliance & Optimization Guide (2025)
30:57
YouTubeServiceNowStar
Mastering ServiceNow Subscription Management: Licensing, Compliance & Optimization Guide (2025)
Welcome to ServiceNowStar! In today’s session, we deep-dive into Case Resolution and Case Closure in ServiceNow Customer Service Management (CSM). This video explains the entire case lifecycle—from New to Closed—and shows you how agents resolve cases, document solutions, and automate follow-up using the Auto-Close Resolved Cases workflow ...
31 views2 months ago
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